Privacy Policy
Last updated: 23/01/2026
This Privacy Policy explains how My Silky Spoodies collects, uses, stores, and protects your personal data when you use our website or purchase from us.
We are committed to protecting your privacy and handling your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Business name: My Silky Spoodies
Business location: United Kingdom
Email: mysilkyspoodies@outlook.com
Website: mysilkyspoodies.co.uk
For the purposes of data protection law, we are the data controller of your personal data.
2. Personal Data We Collect
We may collect and process the following personal data:
a) Information You Provide to Us
Full name
Email address
Phone number
Billing and shipping address
Account registration details
Communications you send to us (emails, contact forms, messages)
Marketing preferences
b) Payment Information
Payments are processed securely by third-party payment providers (e.g. Stripe, PayPal).
We do not store full payment card details on our servers.
c) Automatically Collected Data
When you visit our website, we may collect:
IP address
Browser type and version
Device information
Pages visited and time spent
Cookies and similar tracking technologies
3. How We Use Your Personal Data
We use your data for the following purposes:
To process and fulfil orders (including shipping live animals within the UK and goods worldwide)
To manage customer accounts
To communicate with you about orders or enquiries
To comply with legal and regulatory obligations
To send marketing communications (where you have consented)
To improve our website, services, and customer experience
To prevent fraud and ensure website security
4. Legal Bases for Processing
Under UK GDPR, we process your data based on one or more of the following lawful bases:
Contractual necessity – to fulfil orders and provide services
Legal obligation – for accounting, tax, and regulatory compliance
Legitimate interests – where processing is necessary for operating, improving, and securing our business, and where our interests are not overridden by your rights and freedoms.
Consent – for marketing emails, SMS, and non-essential cookies.
5. Marketing Communications
We may send you marketing emails or messages if:
You have opted in, or
You are an existing customer and the marketing relates to similar products
You can withdraw your consent at any time by:
Clicking the “unsubscribe” link in emails, or
Contacting us directly
6. Cookies and Analytics
Our website uses cookies and similar technologies to:
Ensure proper website functionality
Analyse website traffic and performance
Improve user experience
We may use third-party analytics tools (such as Google Analytics).
You can manage or disable cookies through your browser settings or cookie banner.
Non-essential cookies will only be placed on your device with your consent via our cookie banner.
7. Sharing Your Personal Data
We may share your personal data with trusted third parties, including:
Payment processors
Shipping and courier services - Courier services receive only the personal data necessary to complete delivery.
Website hosting and IT service providers
Analytics and marketing service providers
All third parties are required to handle your data securely and in accordance with data protection law.
We do not sell your personal data.
8. International Data Transfers
Where personal data is transferred outside the UK (for example, through international service providers), we ensure appropriate safeguards are in place, such as:
UK adequacy regulations, or
Standard contractual clauses
9. Data Retention
We retain personal data only for as long as necessary to:
Fulfil the purposes outlined in this policy
Comply with legal, accounting, and tax requirements
When data is no longer required, it is securely deleted or anonymised.
Order and transaction records are retained for up to 6 years to comply with tax and accounting obligations.
10. Your Data Protection Rights
Under UK GDPR, you have the right to:
Access your personal data
Request correction of inaccurate data
Request erasure of your data - Please note that the right to erasure does not apply where processing is necessary for the performance of a contract or compliance with legal obligations, including completed or ongoing orders.
Restrict or object to processing
Request data portability
Withdraw consent at any time
Lodge a complaint with the Information Commissioner’s Office (ICO)
ICO website: https://ico.org.uk
We do not knowingly collect or process personal data relating to children.
11. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure.
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to read their privacy policies.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
14. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
Email: mysilkyspoodies@outlook.com