Privacy Policy
Last updated: 08/09/2026
This Privacy Policy explains how My Silky Spoodies collects, uses, stores and shares personal information when you visit our website, contact us or place an order.
We handle personal information in accordance with applicable UK data protection and privacy law, including the UK GDPR, the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR), as amended by the Data (Use and Access) Act 2025.
1. Who We Are
Eleanor (Ellie) Newton trading as My Silky Spoodies is the data controller responsible for your personal information.
Email: mysilkyspoodies@outlook.com
Website: www.mysilkyspoodies.co.uk
Our website and online shop operate using the Wix platform.
Our business address is residential and is not open to the public. Visits are by prior written appointment only.
2. Personal Information We Collect
Depending on how you use our website, we may collect:
* your name;
* email address and telephone number;
* billing and delivery address;
* account information;
* order and purchase information;
* payment status and transaction references;
* messages, emails and contact-form submissions;
* refund, replacement and customer-service information;
* marketing preferences;
* IP address, browser and device information;
* website usage information;
* cookie and consent preferences; and
* information required for delivery, customs or international shipping.
If somebody places an order for delivery to you, we may receive your name, address and relevant delivery information from the person placing that order.
Payment information:
Payments are processed using payment providers made available through our Wix website.
We do not normally receive or store your full payment-card details. We may receive limited transaction information such as the payment method, transaction reference and whether payment was successful.
3. How We Use Your Information
We use personal information only where we have a lawful reason to do so.
Fulfilling your order – Contract
We use your information to:
* process and confirm orders;
* process payments;
* arrange delivery;
* provide tracking information;
* communicate with you about your order;
* deal with cancellations, returns, refunds or replacements; and
* provide customer service.
Live spiders are delivered only within our permitted Great Britain delivery area.
Eligible non-live goods may be delivered to selected international destinations outside the UK, excluding European Union member states.
Live spiders, live food, sphagnum moss and substrate are not shipped internationally.
Legal obligations:
We may use or retain information where necessary to:
* maintain tax and accounting records;
* comply with customs and export requirements;
* comply with fraud-prevention or financial requirements;
* respond to lawful requests from authorities; and
* meet other legal or regulatory obligations.
Legitimate interests:
Where appropriate, we may process information for our legitimate interests in:
* responding to enquiries;
* providing customer service;
* maintaining appropriate business records;
* preventing fraud or misuse;
* protecting our website and accounts;
* understanding how our website is used; and
* improving our website, products and services.
Where we rely on legitimate interests, we consider whether those interests are outweighed by your rights and interests.
Consent:
We rely on consent where required, including for certain:
* marketing communications; and
* analytics, advertising or other optional cookies or tracking technologies.
You can withdraw consent at any time.
4. Marketing Communications
We may send you marketing emails or similar electronic communications where you have given the required consent.
In certain circumstances, we may also contact existing customers about our own similar products where permitted by law.
Where we rely on this existing-customer marketing exception, you will have been given an opportunity to opt out when your details were collected and in each subsequent marketing communication.
You can stop marketing communications at any time by:
* using the unsubscribe option in the message; or
* emailing - mysilkyspoodies@outlook.com
Opting out of marketing will not stop necessary communications relating to an order, payment, delivery, return, refund or customer-service issue.
5. Cookies and Similar Technologies
Our website uses cookies and similar technologies.
Some cookies are necessary for functions such as:
* operating the shopping basket and checkout;
* website security;
* account functionality; and
* remembering privacy preferences.
We may also use optional cookies or similar technologies for purposes such as analytics, website performance and marketing.
Where consent is legally required, these technologies will not be used until the appropriate consent has been obtained.
You can accept, reject or manage optional cookies using the cookie controls provided through our website.
You can change your preferences later through the available cookie settings.
6. Sharing Your Personal Information
We only share personal information where reasonably necessary to operate our website, fulfil an order, provide customer service or comply with the law.
We may share relevant information with:
* Wix, which provides our website and ecommerce platform;
* payment providers used through our checkout;
* Royal Mail, couriers, postal operators and delivery companies;
* customs authorities, border agencies and customs-clearance providers;
* IT, security and technical service providers;
* analytics or marketing providers where applicable; and
* professional advisers, regulators or public authorities where reasonably necessary or legally required.
For international orders, your name, delivery address, contact information and relevant shipment information may need to be provided to carriers, postal operators or customs authorities in the destination country.
Some organisations act as service providers processing information for us, while others, such as payment providers, carriers or public authorities, may process information under their own legal responsibilities.
We do not sell your personal information.
7. International Transfers of Personal Information
Our use of Wix, payment providers, technology providers and international delivery services may involve personal information being processed outside the United Kingdom.
International delivery may also require relevant personal information to be transferred to a carrier, postal operator, customs authority or other organisation in the destination country.
Where UK rules governing restricted international transfers apply, we use an appropriate lawful transfer mechanism where required. Depending on the circumstances, this may include:
* UK adequacy regulations;
* the UK International Data Transfer Agreement (IDTA);
* the UK Addendum to approved EU Standard Contractual Clauses;
* or another safeguard or legal exception permitted under UK data protection law.
You may contact us at:
mysilkyspoodies@outlook.com if you would like further information about the safeguards applicable to a particular transfer or how to obtain information about them.
8. How Long We Keep Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet legal, tax, accounting and dispute-resolution requirements.
As a sole trader, we are required to retain certain business and tax records for periods specified by HM Revenue & Customs.
Order and transaction records will generally be retained for approximately six years where necessary for tax, accounting or legal record-keeping purposes.
Some records may need to be kept for a shorter or longer period depending on the circumstances.
General enquiries that do not result in an order will normally be kept only for as long as reasonably necessary.
Marketing information will be retained until you unsubscribe or it is no longer appropriate to retain it.
If you opt out of marketing, we may retain limited information on a suppression list so that we can respect your preference and avoid contacting you again for marketing purposes.
When information is no longer required, it will be deleted, anonymised or securely disposed of where reasonably practicable.
9. Your Data Protection Rights
Depending on the circumstances, you may have the right to:
* request access to personal information we hold about you;
* ask us to correct inaccurate or incomplete information;
* ask us to erase information in certain circumstances;
* ask us to restrict processing in certain circumstances;
* object to certain uses of your information;
* request portability of certain information;
* withdraw consent where processing is based on consent; and
* make a complaint about how your information is handled.
These rights are not absolute and legal exceptions may apply.
For example, we may need to retain order or transaction information despite a deletion request where it is required for tax, accounting or other legal purposes.
To exercise a data-protection right, contact:
10. Your Right to Object
You have the right to object to certain processing carried out on the basis of our legitimate interests.
You also have an absolute right to object to the use of your personal information for direct marketing.
If you ask us to stop using your information for direct marketing, we will do so.
We may retain limited information on a suppression list to ensure that your marketing preference continues to be respected.
11. Data Protection Complaints
If you believe that we have handled your personal information incorrectly, you can make a data-protection complaint directly to us.
Please contact:
You may also use any privacy or contact form made available through our website.
We will acknowledge a data-protection complaint within 30 days and will consider and respond to it without undue delay.
We may contact you for further information if reasonably necessary to investigate the complaint.
You also have the right to complain to the Information Commissioner's Office (ICO).
ICO website: https://ico.org.uk
We would appreciate the opportunity to address your concerns directly, but contacting us first does not remove your right to contact the ICO.
12. Automated Decision-Making
My Silky Spoodies does not itself use your personal information to make solely automated decisions that have a legal or similarly significant effect on you.
Payment or fraud-prevention providers may use automated systems as part of their own services and may process information in accordance with their own privacy information and legal responsibilities.
13. Security
We take reasonable technical and organisational steps to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.
Our website and ecommerce services are provided through Wix and other service providers that maintain their own security measures.
No internet-based service can be guaranteed to be completely secure, but we take reasonable steps appropriate to the information we process.
14. Children and Younger Users
Our Terms & Conditions restrict purchases of live animals to customers aged 18 or over.
Our website may nevertheless be viewed by younger users.
We aim to collect only the personal information reasonably necessary to operate our website and business and do not knowingly seek to use children's personal information unnecessarily.
We do not knowingly use children's personal information for direct marketing or profiling.
15. Third-Party Websites
Our website may contain links to websites, services or social-media platforms operated by other organisations.
Those organisations are responsible for their own privacy practices. You should review their privacy information before providing personal information to them.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time, for example where our website, services, delivery arrangements or legal obligations change.
The latest version will be published on this page with an updated revision date.
17. Contact Us
For questions about this Privacy Policy, your personal information, or a data-protection complaint or request, please contact:
Eleanor (Ellie) Newton trading as My Silky Spoodies
Email: mysilkyspoodies@outlook.com
Website: www.mysilkyspoodies.co.uk
Please note: Our business address is residential and is not open to the public. Visits are by prior written appointment only.