Terms & Conditions
Last Updated: 05/09/2026
These Terms & Conditions apply to purchases made from My Silky Spoodies through
Please read them before placing an order. By placing an order with us, you agree to these Terms & Conditions.
Nothing in these Terms affects your statutory consumer rights.
1. Note
My Silky Spoodies is operated by:
Eleanor (Ellie) Newton trading as My Silky Spoodies.
In these Terms, “we”, “us” and “our” mean My Silky Spoodies. “You” and “your” mean the customer.
2. Our Products
We sell live spiders, live food and a range of non-live products, including enclosures, accessories, hides, feeding and husbandry products, moss, substrate and other related items.
We take reasonable care to ensure that descriptions, photographs and prices on our website are accurate.
Live spiders naturally vary in appearance, size, colour, pattern, behaviour and temperament. Their appearance may also change as they grow and moult.
Any sex, age, instar or size information provided will be based on our best assessment at the time of sale. Where a spider is not confirmed male or female, this will be made clear where appropriate.
We cannot guarantee the temperament, future appearance, feeding behaviour, lifespan, fertility or moulting outcome of a live spider.
3. Age Requirement for Live Animals
As a business policy, we only sell live animals to customers aged 18 or over.
By purchasing a live spider, you confirm that you are at least 18 years old and that you are able to provide suitable housing, care and environmental conditions for the animal.
We reserve the right to refuse or cancel a live order where we reasonably have concerns about the animal's welfare.
4. Placing an Order
Please check your order carefully before completing checkout, including your products, quantities, variations, email address and delivery address.
When you place an order, you are making an offer to purchase from us.
An automated order-confirmation email confirms that we have received your order. We reserve the right to decline an order before dispatch where reasonably necessary.
We may cancel an order before dispatch if, for example:
* an item is unavailable;
* a live animal is not suitable to travel;
* there has been an obvious pricing or website error;
* payment cannot be authorised;
* the delivery address cannot be served;
* the product cannot legally or reasonably be sent to the destination; or
* fulfilling the order would breach a legal, regulatory or carrier requirement.
If we cancel an order after payment has been taken, we will refund the relevant amount.
5. Prices and Payment
Prices are shown in pounds sterling (£ GBP) unless stated otherwise.
Any applicable UK taxes that we are required to include will be included in the price displayed.
Delivery charges are shown separately at checkout.
Payment must be completed using one of the payment methods available through our website.
For international orders, additional import taxes, duties and customs charges may be payable as explained in section 10 below.
6. Live Animal Delivery
Live spiders are currently shipped only to eligible addresses in England, Scotland and Wales.
We do not ship live spiders internationally.
Live spider orders are sent using Royal Mail Special Delivery By 1pm Guaranteed.
A next-day service means delivery on the next applicable delivery day after dispatch. It does not mean that every order will be dispatched immediately after it is placed.
Animal welfare takes priority when deciding whether it is safe to dispatch.
We may delay dispatch because of:
* unsuitable temperatures or severe weather;
* postal or courier disruption;
* public holidays;
* a spider being in premoult, moulting or recovering from a moult;
* illness or injury; or
* any other circumstance where we reasonably believe transport could place the animal at unnecessary risk.
Where a material delay occurs, we will contact you where reasonably possible.
7. Receiving a Live Animal
You should arrange for somebody to be available to receive a live-animal delivery and should monitor the tracking information provided.
Please ensure that your delivery address is complete and accurate.
If you provide an incorrect address or fail to take reasonable steps to receive an expected live-animal delivery, this may be taken into account when we assess a claim under our voluntary Live Arrival Guarantee where that failure has caused or contributed to the problem.
This does not remove or restrict your statutory rights.
Details of our Live Arrival Guarantee, Dead on Arrival procedure and claims process are contained in our Returns & Refunds Policy.
8. Care of Live Animals
Before ordering a live spider, you are responsible for ensuring that you can provide appropriate housing, temperature, humidity, ventilation, food, water and ongoing care.
The care information provided by My Silky Spoodies is specialist husbandry guidance.
You must not intentionally release a non-native spider into the wild.
Once a healthy animal has been safely delivered into your care, we cannot control its subsequent environment or husbandry.
Nothing in this section affects your rights if an animal was already unhealthy, injured, misdescribed or otherwise not in conformity with your contract when supplied.
9. UK Delivery of Non-Live Products
Non-live products are delivered using the delivery options available at checkout.
Delivery charges and estimated delivery times will be displayed before you complete your purchase.
Delivery times are estimates unless a particular delivery date has expressly been agreed with you.
You are responsible for providing an accurate delivery address.
If an order is lost, damaged or materially delayed during delivery, please contact us so that we can investigate with the carrier.
Where applicable consumer law requires it, goods remain at our risk until they come into the physical possession of you or another person identified by you to receive them.
10. International Shipping – Selected Non-Live Products
We offer international shipping for selected non-live products only.
We do not ship internationally:
* live spiders;
* sphagnum moss;
* substrate; or
* any other product specifically marked as restricted or UK-only.
We do not currently offer international delivery to European Union (EU) member states.
Eligible international destinations and products will be determined by the delivery options available through our website and checkout.
We reserve the right to cancel and refund an order before dispatch if we discover that a product cannot legally or reasonably be sent to the selected destination.
11. International Orders – DAP
Eligible international orders are supplied on a DAP (Delivered at Place) Incoterms® 2020 basis unless we expressly agree otherwise.
The named place of destination will normally be the delivery address supplied by you at checkout.
In simple terms:
* we arrange and pay for transport to the agreed destination;
* we bear the transport risk until the goods reach the named destination in accordance with DAP;
* you are responsible for completing any import customs formalities required in your country; and
* you are responsible for applicable import duties, import VAT, sales taxes, customs charges, brokerage charges or similar import costs unless we are legally required to collect a particular amount ourselves or it is expressly included at checkout.
International import charges are therefore not normally included in the product price or shipping price paid to My Silky Spoodies.
You are responsible for checking that the products you order may lawfully be imported into your destination country.
Nothing in these DAP provisions overrides any mandatory consumer protection law that applies to your purchase.
12. Customs Delays and Failed Import Clearance
International parcels may be delayed by customs or local authorities.
We cannot control the speed at which a destination country's customs authority processes a parcel.
You must respond to reasonable requests from the carrier or customs authority and pay import charges for which you are responsible.
If a parcel is returned to us because you have refused or failed to complete required import formalities or pay applicable import charges, we will deal with any refund in accordance with our Returns & Refunds Policy and applicable law.
Where legally permitted, reasonable non-recoverable costs directly caused by the failed import may be deducted from a refund.
We will not make such a deduction where the failed import was caused by an error for which we are responsible.
13. Cancellations, Returns and Refunds
Your cancellation, return, refund and faulty-goods rights are explained in our separate Returns & Refunds Policy, which forms part of these Terms.
For eligible non-live goods, consumers may have a statutory right to cancel an online purchase within 14 days of receiving the goods, subject to applicable legal exceptions.
Live animals involve particular welfare and biosecurity considerations and should not be returned without contacting us first.
Nothing in our Returns & Refunds Policy or these Terms limits any statutory right that cannot legally be excluded.
14. Faulty, Damaged or Incorrect Products
We are under a legal duty to supply goods that conform to the contract.
If a product is faulty, damaged, unsafe, not as described or otherwise does not meet the standards required by applicable consumer law, please contact us at:
Your statutory rights may include a refund, repair or replacement depending on the circumstances.
Further information is provided in our Returns & Refunds Policy.
15. Heat Packs and Shipping Materials
Live-animal parcels may contain heat packs or other temperature-control materials where we consider them necessary.
Heat packs should not be opened.
Keep them away from children and pets and follow any safety information printed on the product.
If a heat pack becomes damaged, avoid unnecessary contact with its contents and dispose of it responsibly.
16. Promotions and Discount Codes
Promotional offers and discount codes may be subject to separate conditions, including expiry dates, minimum spends or product exclusions.
Promotions are subject to availability.
We may withdraw or amend a promotion before an order is placed.
This does not affect an order that has already been accepted where a valid promotion formed part of that order, except in the case of an obvious error.
17. Website Content and Intellectual Property
Unless otherwise stated, the original text, photographs, graphics, branding and other content created for the My Silky Spoodies website belong to us or are used by us with permission.
You may use our website for personal, non-commercial purposes.
You must not copy, reproduce or commercially use our protected content without permission except where permitted by law.
18. Privacy
We process personal information when you use our website, contact us or place an order.
Please see our separate Privacy Policy for information about how your personal information is collected, used, stored and shared.
For international orders, relevant delivery information may need to be shared with carriers, postal operators, customs authorities or other organisations involved in delivering and clearing your parcel.
19. Our Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
In particular, we do not exclude liability for:
* death or personal injury caused by our negligence;
* fraud or fraudulent misrepresentation;
* breach of statutory consumer rights; or
* any other liability that cannot legally be excluded.
If you are purchasing as a consumer, we are responsible for foreseeable loss or damage caused by our breach of these Terms or our failure to use reasonable care and skill.
We are not responsible for losses that were not reasonably foreseeable when the contract was made.
Products purchased by consumers are intended for private use. We are not responsible for business losses arising from use of products purchased as a consumer.
20. Events Outside Our Reasonable Control
Sometimes an order may be affected by circumstances outside our reasonable control, such as severe weather, major transport disruption, border closures, industrial action or widespread service outages.
Where this happens, we will take reasonable steps to minimise the effect on your order.
Nothing in this section removes any statutory rights you may have regarding delayed or undelivered goods.
21. Complaints and Contact
If you have a problem with an order or our service, please contact us so that we can try to resolve it.
Email: mysilkyspoodies@outlook.com
Please include your order number where relevant and enough information for us to understand the issue.
22. Changes to These Terms
We may update these Terms from time to time to reflect changes to our business, products, delivery services or applicable law.
The Terms that apply to your order will normally be those in force when your order is placed.
Publishing a later version of these Terms does not retrospectively change the terms of an existing order.
23. Governing Law
These Terms and contracts made through our website are governed by the law of England and Wales.
If you are a consumer living elsewhere, this does not remove any mandatory consumer protection rights that apply to you and cannot legally be excluded.
24. If Part of These Terms Is Invalid
If any part of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply.
Additional Support:
If you have any difficulty using our website or need information in an alternative format, please email mysilkyspoodies@outlook.com and we will be happy to help.
Thank you for choosing us ❤️
Eleanor (Ellie) Newton trading as My Silky Spoodies
Business address: 19 Laburnum Crescent, Kettering, England, NN169PH
Please note: This is a residential business address and is not open to the public. Visits are by prior written appointment only.
Email: mysilkyspoodies@outlook.com
Website: www.mysilkyspoodies.co.uk