Accessibility Statement

We want everyone to be able to use this website comfortably, regardless of ability or technology.

This website is run by My Silky Spoodies. We aim to make our site as accessible and usable as possible and are actively working to improve the experience for all users.

 

How accessible this website is

 

We aim for this website to conform to WCAG 2.1 AA accessibility standards. This means you should be able to:

Navigate most of the site using a keyboard

Zoom text up to 200% without loss of content or functionality

Use the site with common screen readers and assistive technologies

Read content with sufficient colour contrast

Access clear labels and instructions on forms and checkout pages

Known limitations

We are aware that some areas of the website may not yet be fully accessible, including:

Some product images may not have fully descriptive alternative text

Certain third-party tools (such as payment providers or embedded content) may not meet full accessibility standards

Older content may not fully meet current accessibility guidelines

We are working to improve these areas over time.

 

Selling live animals

 

Please note that some information related to live spider sales (such as care requirements, age restrictions, and delivery conditions) may require careful reading. If you need this information in an alternative format, we are happy to help.

 

What to do if you have difficulty using this site

 

If you experience any accessibility barriers or need information in a different format (such as large print, plain text, or an alternative method of ordering), please contact us:

Email: mysilkyspoodies@outlook.com

We aim to respond within 3 working days.

 

Enforcement procedure

 

If you are not satisfied with how we respond to your accessibility request, you may wish to seek advice from the Equality Advisory and Support Service (EASS):

https://www.equalityadvisoryservice.com/

 

Technical information

 

This website is designed to be compatible with modern browsers and assistive technologies and has been tested against relevant accessibility guidelines where reasonably practicable.